Why CareMinders ?
Our homecare packages are tailored on your terms and preferences for meals and eating times, naps and hobbies as well as established medication and care routines.
This document details our "Privacy Policy" on how we handle privacy data.
Privacy Statement.
We at Care Minders value your privacy.
We are sensitive to privacy issues on the internet. We have provided a privacy statement so that you can know how we handle the information we receive on the internet about you. It will give you an insight of our online information privacy practices and handling techniques.
Information collected online.
In general you may visit our website without telling us who you are or revealing personally identiafiable information about you. Our servers collect the domain names, operating system you are using (e.g Windows, Mackintosh) and the browser (e.g. Explorer, Mozilla firefox, Safari, Opera etc).
Our servers also record the number of visits per page each day called ‘hits per webpage’.
All this information is aggregated each day to measure the number of visits per webpage, average time spent per visit and number of webpages viewed.
We use this information statistically to anable us analyse and know which web-content needs improving or revision.
E-mail addresses and other personally identifiable information such as first name, last name, address, telephone number etc are known only when voluntarily provided by the webpage visitor for enquiries, registration or any other form of interaction by the visitor when seeking our services.
Identifiable information we may collect include:
- Card number.
- Card start date.
- Card expiry date.
- Card issue number - (if delta or switch).
- Residential address as known to card issuer.
Electronic Card details
Personal Information we may collect include:
- Surname.
- Other names.
- Address.
- City/town.
- Zip/post code.
- Country.
- Mobile tel no.
- Home/office tel.
- Fax no.
- E-mail address.
How we use the Information.
We use the information you provide for any of the following purposes:
- to understand statistically the use of our website for improvement purposes.
- to respond to requests from web visitors.
- to protect the security of our website.
- to send you notices and newsletters as subscribed or requested.
- given out to our sub contracted service providers to satisfy your request for services i.e ambulance, hospital staff, care givers, doctors, physio Therapists etc.
E-mail solicitation may take the form of e-mailed newsletters or other informative one-page targeted marketing articles. Telephone calls may be used where we are transacting business with a client. If you do not wish to receive these solicitations from us where we have used any of your personally identifiable information please notify us.
However please note that removal of your personally identiable information from our database must be inline with the existing Kenyan legislation on Data Protection and Privacy laws and the Kenyan constitution.
At times we may conduct online surveys to better understand the needs and profiles of our visitors, followers and clients. When we conduct a survey, we will let you know how we will use the information you provide at the time we collect the information from you on the internet.
We may also use personally identifiable information for aggregate statistical analysis to gain an insight into existing trends that would help with our accounting and marketing processes.
We may also disclose such personal information for the purpose of a law enforcement request if in our view lack of such disclosures will put the company in breach of existing legislation.
Although we have taken appropriate measures to safeguard against unauthorized disclosures of privacy information, we cannot assure you that the "identifiable" information we collect shall never be disclosed in a manner that is not consistent with this Privacy Statement.
If in your view such personal information is being used by other un-authorised sites to contact you to market their products you may wish to block such sites.
Such sites give you an opportunity to opt out.
Our Agents and Contractors.
Our Agents and service contractors may have access to your "identifiable" information through our records for the purpose of processing your requests.
However, whenever such personal information is submitted to a third party sub-contracted by us for the sole purpose of processing your request, our Privacy Policy superseeds and is binding.
Information Collected by Third Parties.
Our Website is linked to Third Party sites. These third party sites may have different online personal information collection practices from our Privacy Statement.
Site visitors should be aware that we have no control if you submit or avail your ‘identifiable personal information to third parties’.
Data Retention Policy.
Our Data Retention Policy requires that we store ALL our data for not less than 5 (five) years. Any visitor who abuses our website or webpage-contents will be investigated and available details forwarded to the relevant arm of the law.
Security statement.
The Company will endeavour to use correctly the information we collect online, and will put in place appropriate physical, electronic or managerial procedures to safeguard and maintain data security and integrity where humanely possible and help prevent un-authorized access to this data.
Correction of Personal Information.
Where you notice that we hold incorrect personal information and you wish to correct it, you must answer correctly the security questions we ask you. They will be inline with what you provided us at the point of registering into our database. Lastly we shall give you a secret code sent to your mobile phone or e-mail and you must identify it correctly before any correction is made.
How to contact us for queries.
If you have any questions, concerns, comments or complaints about our website or any of our services or care packages, please contact us and tell us what the problem is.
Cookie Policy.
We use session cookies on our website and as such must seek your consent to collect the session information. Cookies do not contain any personally identifiable information that personally identifies you, but personal information we may have stored previously about you may be linked to the current session cookie.
If you do not accept our collection of session cookie information when you browse our website you can do the following:
(1) Use our website to only access general information that does not require a session (i.e. by NOT registering your details into our database through our website or submitting the contact or feedback forms.
(2) Block cookies on your browser:
(i) by clicking "Tools", "Internet Options", "Privacy" and then "Advanced" if using internet explorer.
(ii) by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites" if using Mozilla Firefox.
(iii) by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading if using google chrome.
(3) Delete all cookies stored on your computer.
(4) Not use our website at all.
If you have any concerns about our use of cookies please Contact Us.
Terms and Conditions.
Please read through ALL our Terms & Conditions.
" By using our website and doing business in one form or another with us means you have accepted ALL our terms and conditions ".
Thank you for visiting our website.
More Information.
Should you require any further information or clarification with regard to any of our services, please feel free to contact us.
Contact
Location:
Ruiru Business Centre, Ruiru, Kenya.
Email:
caremindershealthcare@gmail.com
Call:
+254 (0) 703 297 801